Records in the JournalDelete table referencing the storage queue may cause misleading monitoring warnings

Records in the JournalDelete table referencing the storage queue may cause misleading monitoring warnings

Article: 100047949
Last Published: 2020-07-06
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Misleading monitoring warnings may issue when records in JournalDelete table in a vault store database reference the storage queue.  These records have IdPartition=-1 and IndexCommitted=0

Error Message

Event 41022

There are x items that have been deleted from Vault Store y but have not yet been deleted from the indexes.

Cause

In Enterprise Vault, items are not indexed until they are in their destination partition, so records in this state are for items that were never indexed, and don't need to be removed from the index.

To check for this issue, the following SQL query can be run against the vault store database referenced in the event log warning:

select count(*)
from JournalDelete
where IdPartition = -1

Solution

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

 This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com .

 Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

References

JIRA : CFT-2953

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