How to gather debug log files for Remote Agent for Linux and Unix servers

How to gather debug log files for Remote Agent for Linux and Unix servers

Article: 100047932
Last Published: 2020-06-30
Ratings: 0 0
Product(s): Backup Exec

Problem

Log gather utility is not available in Remote Agent for Linux and Unix servers (RALUS) install path.

 

Solution

Please follow the steps mentioned below to gather debug log files for RALUS:

1. Download the ralusgather.zip file attached to this article.

2. Log on Linux or Unix servers using root account.

3. Copy ralusgather.zip to any directory like /tmp.

4. Unzip the ralusgather.zip file.

5. Run the "bash ./ralusgather" command.

6. A compressed file containing all the debug logs would be generated: ralusinfo_<hostname>_YYYYMMDDHHMMSS.taz

 

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