DLO Restore job fails with error "File does not belong to user"

DLO Restore job fails with error "File does not belong to user"

Article: 100047751
Last Published: 2020-05-22
Ratings: 0 0
Product(s): Desktop Laptop Option

Problem

DLO Restore job fails with error "File does not belong to user"

Error Message

04/17/20, 11:02:31:828, dloconsoleu.exe, 3556:,  >, multicopier.cpp( 752 ), Multicopier::Copy - copying 
\\StorageServer\NUDF\domain-username\.dlo\machine-name\C_\Users\username.domain\DOCUMENTS\Outlook Files\[00g37lkoQ75pLt000012g0]Outlook Data File - user.pst to: 
04/17/20, 11:02:31:922, dloconsoleu.exe, 3556:, E>, restoreframe.cpp( 1398 ), Error: hr=3422572324 
\\StorageServer\NUDF\domain-username\.dlo\machine-name\C_\Users\username.domain\DOCUMENTS\Outlook Files\[00g37lkoQ75pLt000012g0]Outlook Data File - user.pst File does not belong to user username

Cause

The error "File does not belong to this user" is seen when a VIP user is migrated to NON-VIP profile.

Solution

1. Migrate the user to VIP profile in DLO Admin console.
2. Restore the files required.
3. Once data is restored use can be assign back to NON-VIP profile.

 

References

Etrack : 4002874

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