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Problem
Unable to login to NetBackup Administration Console - Status code 7656 is returned because the CRL has expired.
Error Message
"Unable to login, status: 7656. The revocation status of the host certificate cannot be verified using the Certificate Revocation List (CRL) because the CRL expired. The CRL is older than 7 days."
Attempts to update the CRL on the master server were unsuccessful:
install_path\netbackup\bin\nbcertcmd -getCRL
Failed to fetch certificate revocation list for <Master_server>. 5982: The certificate revocation list is unavailable.
Successfully refreshed security level for nbmaster01.
EXIT STATUS 9305: CRL retrieval operation was partially successful.
Cause
Web server username's password has expired on Windows.
Solution
Reset Web Server username's password by performing the below steps:
Follow the prompts to complete the password reset procedure.
You need to update the same password in services console also.
- Hit Windows+R, type “services.msc” into the Run box, and then hit Enter.
- Locate "Netbackup Web Management Console" service -> Right Click and Select 'Properties' -> Log On -> This account -> Provide account name and password -> Ok
Restart "Netbackup Web Management Console" service.
Run nbcertcmd -getCRL again to see, if it resolves the problem. If it does, try to login to the Java GUI.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.