The configureMQ command fails while enabling NAT support on RHEL if NetBackup is installed on a non-default location

Problem

While enabling NAT support in NetBackup 8.2 on RHEL, the configureMQ command fails if NetBackup is installed on a non-default location.

Error Message

# /usr/openv/mqbroker/bin/install/configureMQ -defaultPorts
Default port information :
 External Port  : 13781
 Internal Ports : 13780, 13779, 13778
NetBackup Messaging Broker service configuration failed. For more details, refer to /usr/openv/mqbroker/logs/configureMQ.log

Cause

NetBackup Messaging Broker service configuration failed.

Solution

Do the following to update the environment file that the NetBackup Messaging Broker service uses:

1. Determine the canonical path of the NetBackup installation directory using the following command:
   # readlink -f /usr/openv
2. Set this canonical path in the NetBackup Messaging Broker service environment using the following command
   # /usr/openv/mqbroker/bin/install/configureMQEnv -nbInstallDir <canonical path of NetBackup install directory>
3. Verify the path using the following command:
   # grep "NB_INSTALL_DIR=" /usr/openv/mqbroker/bin/setmqenv
4.  Rerun configureMQ command to enable NAT support in NetBackup.
5.  If the problem persists, contact Veritas Technical Support.