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Netbackup 8.2 Oracle 12.2.0.1 - 19c: Not able to browse the instance through BAR GUI for both backup and restore with AIX and HP platforms.
Problem
When trying to browse using the NetBackup Backup, Archive and Retore GUI you are unable to see Any Oracle data. You should be able to drill down in the Oracle database, datafiles and tablespaces.
Because of this behaviour you are unable to take backups or restores through the BAR GUI.
Cause
Note This issue only occurs on AIX and HPUX platforms.
This issue is due to an Oracle Bug.
Bug 29875620 : DLOPEN OF LIBCLNTSH.SO CRASH/HANG DURING DLCLOSE DUE TO ATEXIT CALLED THROUGH SLZATEXIT
For further information please click here refer to the following Oracle article.
The Java GUI logs and the ncfnbbrowse logs will just hang on that particular process whilst we are waiting for Oracle to return the information.
Solution
Veritas has acknowledged this problem through ET 3967864 If using oracle versions from 12.2.0.1 to 19 please contact oracle for the fix.
Oracle has filed an official bug 29875620: https://support.oracle.com/epmos/faces/BugDisplay?_afrLoop=204118268506022&id=29875620&_afrWindowMode=0&_adf.ctrl-state=3g99y9yuz_77 8/5/19
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.