Backup Fails with Status 112

Article: 100045763
Last Published: 2020-03-27
Ratings: 6 3
Product(s): NetBackup & Alta Data Protection

Problem

Backup fails with status 112

Error Message

Job Details in Activity Monitor shows:

no files specified in the file list  (112)

Cause

This issue can occur for several reasons.  Most common are:  1) The NetBackup client software is not installed on the client, 2) the NetBackup client services are disabled in the client, and 3) there is a certificate issue preventing communication between the NetBackup master server and the client (for clients at NetBackup 8.1.1 and higher).

Solution

Please confirm that the NetBackup client software is installed on the client, the services are running, and that the client has a valid NetBackup certificate.

Once you have confirmed NetBackup client software is installed you can test connectivity to the client in several ways.

1.  From the NetBackup Administration Console attempt a connection to the client under NetBackup Management -> Host Properties -> Clients ->  attempt to connect to the client. If this fails, troubleshoot the issue based on the error observed.

2.  From the NetBackup master server test the connection using the NetBackup bptestbpcd command: 

 

UNIX/Linux Master server:  /usr/openv/netbackup/bin/admincmd/bptestbpcd -host [client] -verbose

Windows Master server:   <install_path>\Veritas\NetBackup\bin\admincmd\bptestbpcd -host [client] -verbose

Where [client] is the name exactly as it appears in the backup policy where the job is failing.

If there are any errors in the bptestbpcd output troubleshoot and resolve these.

The errors in the above two tests should give you an idea of the nature of the failure.  A search of the Veritas knowledge base should provide solutions for specific errors.  These could be related to certificates, firewalls, name resolution, etc. 

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