Not able to boot from USB image

Article: 100045749
Last Published: 2020-05-12
Ratings: 0 0
Product(s): Appliances

Problem

While attempting to re-image a NetBackup appliance from a USB image, it fails with the error below.

 

Error Message

Disk "/dev/disk/by-path/" given in clearpart command does not exist

Exception AttributeError: "'NoneType' object has no attribute 'udev_unref'" ....

 

Cause

Unknown at this time.

 

This is believed to possibly be a Linux related timing issue, when pressing F6 from the IPMI while booting from the USB image.

A similar issue was noted in this link:

https://www.linuxquestions.org/questions/linux-software-2/disk-given-in-clearpart-command-does-not-exist-4175615382/

 

Solution

It has been found in 3 occurrences that simply moving the USB to a different USB port will resolve the issue.

 

After the appliance was re-imaged, each USB port was tested with a newly formatted USB, and all ports could read the USB.

How to test the USB ports post re-image:

1.     Format the USB on a Windows system in fat32

2.     Copy file(s) to the USB

3.     Plug the USB into the appliance

4.     Run fdisk -l  or lsscsi to see the path.

5.     Make a tmp dir . example: mkdir /mnt/myusb

6.     Type the command mount -t vfat -o rw,users <devicepath> /mnt/myusb -o force (your device path will vary, please use that)

7.    Now cd to the /mnt/myusb location and run ls to attempt to see the files, and copy these files to the appliance.

 

 

 

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