Self-Service
VEMS users are now able to self-serve these requests directly in VEMS. Please see https://www.veritas.com/support/en_US/article.100047250 for additional information.
Description
This article deals with three types of customer information change requests:
License Transfers
This policy has been established to provide customers with flexibility to leverage their investments in Veritas software. This policy provides the guidelines under which a licensee may transfer one Veritas perpetual software License for a different Veritas perpetual software license, where that licensee continues to hold the entitlement post-transfer. The six types of License Transfers covered by this Policy are: Cross-grades, Product Downgrades, Host Transfers, Platform Transfers, Server/Processor Tier Transfers, and License Meter Transfers.
Additional information is available at https://www.veritas.com/content/dam/Veritas/docs/policies/Global-License-Transfer-Policy.pdf
License Assignment
This policy provides guidelines for assigning licenses from one customer/licensee to another company or corporate entity for any reason, including as a result of a merger or acquisition, name change, divestiture, or merging account numbers. This policy applies to all Veritas perpetual software licensed to end users and defines those situations in which the assignment of Veritas software licenses to third parties is or may be permitted by Veritas.
Additional information is available at https://www.veritas.com/content/dam/Veritas/docs/policies/Global-License-Assignment-Policy-(External).pdf
License Relocation
This policy provides the guidelines for relocating licenses by a corporate end user to its parent, subsidiary, or other affiliated company or to another location for that end user. This policy describes the requirements for relocating perpetual software licenses within same and different price-listed geographies.
Additional information is available at https://www.veritas.com/content/dam/Veritas/docs/policies/Global-License-Relocation-Policy-(External).pdf
Requesting Assistance
Please contact your Veritas Sales representative for assistance with initiating such requests or with completing the applicable form.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.