GRT backups of Exchange, Active Directory or SharePoint exits with a Status code 1.

GRT backups of Exchange, Active Directory or SharePoint exits with a Status code 1.

Article: 100044671
Last Published: 2019-01-11
Ratings: 0 0
Product(s): NetBackup

Problem

GRT backups of Exchange\AD\SharePoint exits with a Status code 1. 

Error Message

Error bpbrm (pid=xxxx) from client Client_name: ERR - Unable to NFS mount the required file system. 

NBFSD log from the Media Server:
 
11:07:56.037 [PID.TID] <2> nbfsd_op: completed call 3595 - 0  /NBUFS_A_AA08C9E589FDD6CD_000
11:07:56.037 [PID.TID] <2> nbfs main: mount -o mtype=soft-o timeout=60 -o retry=1 Media_Server:/NBUFS_A_AA08C9E589FDD6CD_000 * 
11:07:56.037 [PID.TID] <2> _nbfs_mount_info_check: last access information does not exist, setting it
11:07:56.037 [PID.TID] <16> _nbfs_mount_info_get_name: WNetOpenEnum() failed, error = 1204
11:07:56.037 [PID.TID] <16> _nbfs_mount_info_set: unable to determine last export name
11:07:56.037 [PID.TID] <2> _nbfs_connect: adding connection for Media_Server:/NBUFS_A_AA08C9E589FDD6CD_000
11:07:56.037 [PID.TID] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1204
11:07:57.051 [PID.TID] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1204
11:08:02.121 [PID.TID] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1204  . . .
11:08:57.891 [PID.TID] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1204
11:08:57.891 [PID.TID] <16> _nbfs_connect: aborting connection, timeout period exceeded
 

The NFS test ( https://www.veritas.com/support/en_US/article.TECH124810 ) generates an Exit Status 41 - timeout period exceeded : 

C:\Program Files (x86)\Veritas\NetBackup\bin>nbfs mount -server Media_Server -cred 0D982D7C89E491EC2B3E420BD446B2B29885C4E8922F64D5965FE4986309A316B6E83B46655AC2085BF2ED493D5CB1F49ABE83E6A3DAD32B9E4CBD257E2F3120 * 
BASEDIR= 
MNTPATH=/NBUFS_A_D9CA4EC2395B381B_000 
MOUNTPOINT= 
aborting connection, timeout period exceeded 
EXIT_STATUS=41 

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Try the OS following command to confirm that its not Netbackup error: 
C:\>mount -o timeout=10 Media_Server:<MNTPATH> Drive Letter

Example - C:\>mount -o timeout=10 Media_Server:/NBUFS_A_D9CA4EC2395B381B_000 Z: 
Network Error - 1204 
 
Type 'NET HELPMSG 1204' for more information 
C:\> NET HELPMSG 1204
"The specified network provider name is invalid" 

Cause

This is caused due to an unknown corruption in the Client for NFS service. 

Solution

Uninstall Client for NFS, reboot the server and install Client for NFS. 
 

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