Errors with Event ID 6469 and 6760 during Storage Expiry from an EMC Centera storage partition

Errors with Event ID 6469 and 6760 during Storage Expiry from an EMC Centera storage partition

Article: 100044581
Last Published: 2019-11-14
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When an item stored on an EMC Centera device become eligible for expiry, Storage Delete encounters errors when attempting to delete the item.

Error Message

The following pair of Events is logged for each item that EV attempts to delete:

Type :        Error
Date :        11/7/2018
Time :        4:04:36 PM
Event :        6760
Source :        Enterprise Vault
Category :    Storage Delete
User :        N/A
Computer :    myevserver.evlab.com
Description:
Error from EMC Centera FPLibrary
Function call: FPClip::Close(true)<FPClip_Close(-)
Status: FP_OBJECTINUSE_ERR (-10207)
Reason: FPClip still in use
Pool Address: 10.11.12.13,10.11.12.14?\\EMCPEASERVER\PEASHARE\EV_Profile1.pea

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2.1.1485&error=V-437-6760

 

 

Type :        Error
Date :        11/7/2018
Time :        4:04:37 PM
Event :        6469
Source :        Enterprise Vault
Category :    Storage Delete
User :        N/A
Computer :   myevserver.evlab.com
Description:
An exception has occurred.
[Internal reference CVault/DS/e]

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2.1.1485&error=V-437-6469

 

Cause

This is caused by a problem with the way the expiry process calls the Centera API.

This error appears only in environments where all of the following are true:

  • EV is version 12.3.2/12.4.0 
  • The EMC Centera partition is configured to use Collection (multiple savesets stored in each Clip)
  • The EMC Centera partition is configured to set the Centera retention period from the EV Retention Category (i.e., on the partition's Retention tab, an option other than "Never" is selected)
  • Items on the EMC Centera partition are eligible for expiry

 

Solution

This issue has been addressed in the following release of Enterprise Vault. 

Enterprise Vault 12.4.1

 

References

JIRA : CFT-1688

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