Unable to create Cloud Storage in Backup Exec when Internet access is provided via proxy.

Article: 100044307
Last Published: 2018-10-24
Ratings: 0 0
Product(s): Backup Exec

Problem

Unable to create Cloud Storage in Backup Exec when Internet access is provided via proxy.

 

Error Message

'The server was unable to complete the requested operation. 

Unable to connect to the CloudStorage device.  Ensure that the network is properly configured between the device and the Backup Exec server.

BEMSDK Failure Code: E0009B3F'

 

Cause

Backup Exec (BE) does not support the configuration of Cloud Storage with Microsoft Azure and other supported Cloud Providers. BE only supports this configuration with Amazon S3 Cloud.

 

Solution

Workaround:

1. Disable Proxy Settings on the Backup Exec server to have direct internet connection
2. Configure Cloud Storage for Microsoft Azure and other supported Cloud Providers.

 

References

JIRA : BE-20064

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