Enterprise Vault for Exchange: Event ID 2776 is regurarly being logged during the Public Folder archiving

Enterprise Vault for Exchange: Event ID 2776 is regurarly being logged during the Public Folder archiving

  • Article ID:100044214
  • Last Published:
  • Product(s):Enterprise Vault

Problem

The Public Folder task fails with the error with

Event ID 2776 containing {CFolderHelper::ProcessConflictDetails:#3893} Error occured Conflict XML = [(null)] , Error = [0xc00ce558] 

Error Message

To validate the log a Dtrace can be run against the Public folder task, which will contain the following: 

(PublicFolderTask) <14352> EV:L {CFolderHelper::UpdateArchiveFolderRecordV3:#2571} Updating folder record 13D9679B3067C7E479EACA2EDAE58700D1110000evserver1 with following properties|DisplayName = <Public Subfolder name> |FolderPath = ?<Path>?<Public Folder>?<Public Subfolder name> |ParentFolderVEID = 135C76C24D344504BA2A89246D5BE65E91110000evserver1|RetentionCategoryID = 13F5728988B126E459627AE5C15E229C21b10000evserver1|ExistsAtSource = True
...
(PublicFolderTask) <14352> EV:H Unable to parse the XML data supplied, error (0xc00ce558):-|>> XML document must have a top level element.|
(PublicFolderTask) <14352> EV:H {EVCommon::CXMLDocument::set_XML:#131} _com_error exception: [<0xc00ce558>]
(PublicFolderTask) <14352> EV:H {EVCommon::CXMLDocument::set_XML} Status: [<0xc00ce558>]
(PublicFolderTask) <14352> EV:H {{CFolderHelper::ProcessConflictDetails:#3812} } HRXEX fn trace : Error [0xc00ce558], ref(1): [(null)], [d:\builds\14\ev\v-m-s\sources\source\agents\agentscommon\folderhelper.cpp, lines {3812,3826,3827}, built Mar 18 14:28:29 2018].
(PublicFolderTask) <14352> EV~E Event ID: 2776 An exception occurred in routine {CFolderHelper::ProcessConflictDetails:#3893} Error occured Conflict XML = [(null)] , Error = [0xc00ce558] |
(PublicFolderTask) <14352> EV:L {CFolderHelper::GetFolderSettings:#881} Conflict found with retention folders due to rename or movement of folder [<Public Subfolder name> ] in source. Creating new folder after resolving conflict in archive.
(PublicFolderTask) <14352> EV:L {CFolderHelper::GetFolderSettings:#971} [<Public Subfolder name>  ]

 

Cause

This issue occurs after the upgrade to Enterprise Vault 12.2.x.

This release introduces a new mechanism for checking and updating the retention categories. It is a result of process called UpdateArchiveFolderRecordV3, which checks and updates the retention category applied to the folder in the instance of a folder rename or move.

 

Solution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 

Note:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

 

References

JIRA : CFT-1506

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