Enterprise Vault for Exchange: Event ID 2776 is regurarly being logged during the Public Folder archiving

Enterprise Vault for Exchange: Event ID 2776 is regurarly being logged during the Public Folder archiving

  • Article ID:100044214
  • Last Published:
  • Product(s):Enterprise Vault


The Public Folder task fails with the error with

Event ID 2776 containing {CFolderHelper::ProcessConflictDetails:#3893} Error occured Conflict XML = [(null)] , Error = [0xc00ce558] 

Error Message

To validate the log a Dtrace can be run against the Public folder task, which will contain the following: 

(PublicFolderTask) <14352> EV:L {CFolderHelper::UpdateArchiveFolderRecordV3:#2571} Updating folder record 13D9679B3067C7E479EACA2EDAE58700D1110000evserver1 with following properties|DisplayName = <Public Subfolder name> |FolderPath = ?<Path>?<Public Folder>?<Public Subfolder name> |ParentFolderVEID = 135C76C24D344504BA2A89246D5BE65E91110000evserver1|RetentionCategoryID = 13F5728988B126E459627AE5C15E229C21b10000evserver1|ExistsAtSource = True
(PublicFolderTask) <14352> EV:H Unable to parse the XML data supplied, error (0xc00ce558):-|>> XML document must have a top level element.|
(PublicFolderTask) <14352> EV:H {EVCommon::CXMLDocument::set_XML:#131} _com_error exception: [<0xc00ce558>]
(PublicFolderTask) <14352> EV:H {EVCommon::CXMLDocument::set_XML} Status: [<0xc00ce558>]
(PublicFolderTask) <14352> EV:H {{CFolderHelper::ProcessConflictDetails:#3812} } HRXEX fn trace : Error [0xc00ce558], ref(1): [(null)], [d:\builds\14\ev\v-m-s\sources\source\agents\agentscommon\folderhelper.cpp, lines {3812,3826,3827}, built Mar 18 14:28:29 2018].
(PublicFolderTask) <14352> EV~E Event ID: 2776 An exception occurred in routine {CFolderHelper::ProcessConflictDetails:#3893} Error occured Conflict XML = [(null)] , Error = [0xc00ce558] |
(PublicFolderTask) <14352> EV:L {CFolderHelper::GetFolderSettings:#881} Conflict found with retention folders due to rename or movement of folder [<Public Subfolder name> ] in source. Creating new folder after resolving conflict in archive.
(PublicFolderTask) <14352> EV:L {CFolderHelper::GetFolderSettings:#971} [<Public Subfolder name>  ]



This issue occurs after the upgrade to Enterprise Vault 12.2.x.

This release introduces a new mechanism for checking and updating the retention categories. It is a result of process called UpdateArchiveFolderRecordV3, which checks and updates the retention category applied to the folder in the instance of a folder rename or move.



This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.



JIRA : CFT-1506

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