1. Support
  2. Knowledge base
  3. 100044052

There has been an error installing the Veritas Enterprise Vault SMTP File components

Article: 100044052
Last Published: 2019-03-14
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Unable to install patch 12.3.1 due to an error installing the SMTP File components

 

Error Message

1: Execution of CommandLine failed (exit code : 1072)

Cause

Enterprise Vault SMTP Service was marked for deletion during a previous attempt to install patch 12.3.1

Solution

Open the command line and run the below to delete the "Enterprise Vault SMTP Service" manually:
 
"C:\Program Files (x86)\Enterprise Vault\SMTP\bin\ConfigureSmtpService.exe" DeleteService "C:\Program Files (x86)\Enterprise Vault\SMTP\bin\isode.pp.smtp.exe" "C:\Program Files (x86)\Enterprise Vault\Installation Logs\DeleteService.log"
 
Confirm that the "Enterprise Vault SMTP Service" was deleted, and then apply the patch

 

Was this content helpful?

Article Languages