Problem
Usage data is not reported or updated on the NetBackup web user interface or Smart Meter because the usage data file (UsageData_Sanitized.out file or a file in the <GUID>-netbackup_capacity-utilization_YYYYMMDD-HHMMSS.json format) is not generated or updated in the following folder:
Windows: <install dir>\Veritas\NetBackup\var\global\incremental
Linux: /usr/openv/var/global/incremental
Cause
The likely reason that the usage file is not generated or updated after the default or configured frequency of the nbdeployutil run is because of the following scenario:
If there are multiple policies of the same type are configured for a client, then nbdeployutil tries to identify the overlap between the policies. During the overlap detection phase, nbdeployutil might require high memory depending on:
- Number of backup selections in the policy
- The frequency of full backups
- Number of the same type of policies defined for the client
The high memory requirement causes the nbdeployutil to stop processing and does not generate or update the usage file.
Solution
A fix for this issue as an Emergency Engineering Binary (EEB) is available here:
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