Placeholders are being deleted from the file system prior to the retention category expiration setting.

Problem

File System Archiving (FSA) placeholder files are removed from the file server prematurely based on the Retention Category's Retention setting.

Error Message

No error occurs.

Cause

This issue occurs with the following conditions:

1. The File policy is set to Delete placeholders for items that have been deleted from archives on the Shortcuts tab.

2. The Site setting for Storage Expiry is set to Modified date.

3. The Retention Category setting is set to Period with a Start date set to Archived date as seen below:

The check for the item's expiration is using the Site setting instead of the Retention Category setting.

Solution

In this instance only the placeholder file is deleted. The item remains in the archive until the retention period has expired. 

To avoid the issue the Site setting for Storage Expiry can be set to Archived date.

Alternatively, the files can be retrieved using Enterprise Vault Search (EVS). As of Enterprise Vault 12.2, Folder Links can be deployed so that users can access the folder in EVS directly from the file server folder. 

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.