Placeholders are being deleted from the file system prior to the retention category expiration setting

Problem

File System Archiving (FSA) Placeholder Files are removed from the file server prematurely based on the Retention Category's Retention setting.

Error Message

No error occurs.

Cause

This issue occurs with the following conditions:

1. The File policy is set to Delete placeholders for items that have been deleted from archives on the Shortcuts tab.

2. The Site setting for Storage Expiry is set to Modified date.

3. The Retention Category setting is set to Period with a Start date set to Archived date as seen below:

The check for the item's expiration is using the Site setting instead of the Retention Category setting.

Solution

This issue is fixed in Enterprise Vault 12.4.2, which is available in the Download Center.

In this instance only the placeholder file is deleted. The item remains in the archive until the retention period has expired. 

Workaround

To avoid the issue the Site setting for Storage Expiry can be set to Archived date.

Alternatively, the files can be retrieved using Enterprise Vault Search (EVS). As of Enterprise Vault 12.2, Folder Links can be deployed so that users can access the folder in EVS directly from the file server folder. 

Applies to versions 12.x of Enterprise Vault