After an NetBackup Appliance upgrade to 3.1 or 3.1.X the UniversalShare feature does not work

Problem

After upgrading NetBackup Appilance software release version  3.1.x, the Universal Share feature does not work properly.

Error Message

N/A

Cause

During upgrade, the content in the file '/msdp/data/dp1/pdvol/etc/pdregistry.cfg' is cleared between post-upgrade self-test and the last reboot of the appliance.

Solution

Verify the /msdp/data/dp1/pdvol/etc/pdregistry.cfg file by performing the following:

1. Log on to the NetBackup Appliance Shell Menu as admin.
2. Navigate to Support > Maintenance, then elevate to root.
3. Verify the contents of the pdregistry.cfg file:

[Symantec/PureDisk/Install]
path=/usr/openv/pdde
[Symantec/PureDisk/Agent]
configfilepath=/msdp/data/dp1/pdvol/etc/puredisk/agent.cfg
path=/usr/openv/pdde/pdag
[Symantec/PureDisk/PDDE]
[Symantec/PureDisk/ContentRouter]
configfilepath=/msdp/data/dp1/pdvol/etc/puredisk/contentrouter.cfg
path=/usr/openv/pdde/pdcr
[Symantec/PureDisk/StoragePoolAuthority]
configfilepath=/msdp/data/dp1/pdvol/etc/puredisk/spa.cfg
path=/usr/openv/pdde/pdspa
[Symantec/PureDisk/VPFS]
configfilepath=/msdp/data/dp1/pdvol/etc/puredisk/vpfsd_config.json
path=/usr/openv/pdde/vpfs

4. If the contents does not match edit the pdregistry.cfg with the above values, these values are only valid for MSDP, not valid for Cloud Catalyst.
5. Log on to NetBackup Appliance Shell Menu
6. Restart NetBackup processes using the following commands:
7. Support > Processes > NetBackup Stop

Support > Processes > NetBackup Start

7. Configure Universal Shares using the following command:

Support > RecoverStorage UniversalShares

8. Wait for 10 minutes and reboot the appliance.