Problem
Journaling failed to process messages from users with an apostrophe in their email alias.
Error Message
Users with an apostrophe in their name are unable to have their emails processed by the journal task and fail with:
Event Id: 3433 Could not build a saveset for the message titled [Test email] in Mailbox [/O=VTAS/OU=EXCHANGE ADMINISTRATIVE GROUP CN=RECIPIENTS/CN=45CBF61B4A454D07BD450A35C802A8C4-EV JOURNAL], function [CArchivingAgent::PI_BuildSaveset] failed.
Error: 0x80004005
Description: Unspecified error
Cause
This is a known issue in Enterprise Vault 12.2
Solution
This issue has been addressed in the following releases:
Enterprise Vault 12.2.1
https://www.veritas.com/support/en_US/article.100034312.html
Enterprise Vault 12.3
https://www.veritas.com/docs/100041266
References
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