Items archived via EV SMTP and exported by the Accelerators into PST files cannot be previewed in Outlook.

Items archived via EV SMTP and exported by the Accelerators into PST files cannot be previewed in Outlook.

Article: 100041243
Last Published: 2019-11-08
Ratings: 2 0
Product(s): Enterprise Vault

Problem

Items archived via EV SMTP and exported by Compliance Accelerator (CA) or Discovery Accelerator (DA) into PST files cannot be previewed in Outlook.

 

Error Message

This file cannot be previewed because there is no previewer installed for it.

 

Cause

SMTP messages are presented to the EV (Enterprise Vault) SMTP Holding Folder are in the form of '.eml' files.  The content of those '.eml' files is the P1 envelope containing author and recipient information as well as an attachment that is the original message in '.msg' file format.  When the EV 11.0.1 or greater SMTP Archiving feature archives those items, they are saved in the EV Vault Store Partition as '.DVS' type files.  A CA or DA export of those items exports them as '.eml' files which can be hoovered up into Outlook PST files using the proper versions of Microsoft Outlook installed on the CA or DA server.

When a PST file is connected to and opened in Microsoft Outlook, the listing of the PST file contents appears and the first item is attempted to be previewed in the Preview pane if the preview feature is enabled.  If the item is of the '.msg' file type, Outlook will preview the item.  If the item is of the '.eml' file type, Outlook will not preview it as there is no '.eml' file type previewer installed by default for Outlook.

For '.eml' file type items to be previewed within Outlook, either an EML previewer must be found and installed on the Outlook host machine or a 3rd party utility must be obtained to convert the '.eml' files into '.msg' files prior to being moved into PST files.  Once converted to the '.msg' file type, the exported items can be previewed natively in Outlook from within a PST file.

Solution

This issue has been resolved in the CA/DA 12.4.0 release by removing the export to PST option for EML files and replace it with an export to ZIP option.

 

References

JIRA : CFT-761

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