System Recovery Disk (SRD) creation fails with 'ECA307D2' on Windows 10 64bit RTM (Build 1507)

  • Article ID:100040728
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Problem

System Recovery Disk (SRD) creation fails with 'ECA307D2' on Windows 10 64bit RTM (Build 1507). The issue happens even if selecting not only "Typical" mode but only "Advanced" mode with ADK 10 Build 1607 or later on Windows 10 64bit RTM (Build 1507).

Error Message

Error ECA307D2: Failed to open (mount or apply) the WIM file in the Veritas System Recovery Disk modification staging area. The Microsoft platform code is %1.

The following may be seen in the <SRDCreatorUI.log>:
YYYY/MM/DD HH:MM:SS - Error- Errorcode = 3970107346, Error Description= Error Veritas System Recovery Disk change Failed to open WIM file in staging area (mount or apply). Microsoft's platform code is% 1.
YYYY/MM/DD HH:MM:SS - Error- Task failed : Error ECA307D2: Veritas System Recovery Disk change Failed to open WIM file in staging area (mount or apply). Microsoft's platform code is% 1.
YYYY/MM/DD HH:MM:SS - Info- Telemetry=product=SSR&version=16.0&language=ja-JP&module=BKUPEXEC&error=SSR_SRD_CREATE_1_1&upgrade=&build=16.0.2.56166&addon=&hotfix=&MID=7c38ab54-ab06-4aab-9d9d-41b5377dee12&OS=Windows 10&a=1&b=0&c=0.0&d=0&e=2&f=&g=10.0.10240&h=0&i=2&j=ECA307D2&k=1&l=1
YYYY/MM/DD HH:MM:SS - Error-
Source:
interop.VProTelemetrySend
Message:
Exception from HRESULT :0x80072EE7
Stack Trace:
Location VProTelemetrySend.TelemetrySendClass.SendDataToServer(String Data, String InternalServerSite, String InternalServerUrl, String ExternalServerSite, String ExternalServerUrl, Int32 RetrySend)
Location Symantec.UI.Common.TelemetryHelper.SendTelemetryData(String data)

YYYY/MM/DD HH:MM:SS - Info- [HH:MM:SS] - Creation operation failed...Error ECA307D2: Veritas System Recovery Disk Veritas System Recovery Disk change Failed to open WIM file in staging area (mount or apply) . Microsoft's platform code is% 1.

Cause

This issue is reported only on Windows 10 64bit RTM (Build 1507).

Solution

Perform 1, 2, or 3.

1. Run Windows Update and apply the latest updates.

2. Run SRD creation wizard on the other machines that have OS version except Windows 10 64bit RTM (Build 1507).

3. Run SRD creation wizard with Advanced mode after applying ADK 10 (Build 1507) if you have the ADK build.

Product version
Veritas System Recovery 16

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