Important Update: Cohesity Products Knowledge Base Articles
All Cohesity Knowledge Base Articles are now managed via the Cohesity Support Portal: https://support.cohesity.com/s/searchunify. The Knowledge Base articles available here will not reflect the latest information or may no longer be accessible.
Description
If the system status LED is anything other than solid green, you must investigate. Environmental or component issues such as the following can trigger a status change:
An excessively hot or an excessively cold equipment room.
AC current too high.
AC current too low.
Current surge from the AC power source affects operation.
Open or damaged chassis cover can cause overheating.
Components drifting out of specifications.
To determine why the system status LED shows issues
Access the NetBackup Appliance Web Console and click Monitor > Hardware .
Review the alerts page. If CPU-related alerts are shown, do the following:
If power supply module alerts are shown, check the power supply section. See Troubleshooting appliance power supply problems.
If memory (DIMM) related alerts are shown, contact Veritas Technical Support.
If Over temperature or current alerts are shown, go to the equipment room where the unit is installed. Do the following:
Check the room for temperature abnormalities.
Make sure that other sources of heat do not heat the unit. Check equipment that is installed on, under, or next to the unit.
Check the unit for loose or unplugged power cables.
Make sure that the air vents are not blocked (minimum 3 inches of clearance). Check the front and back of the unit.
Check the unit exterior for damage.
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.