The current version of NetBackup Software is 3.1.2. If you currently have maintenance with Veritas, an upgrade may be provided at no charge. You may verify your eligibility and download the current version at our Entitlement site.
If you have additional questions or need assistance please contact your reseller or Veritas Sales/Customer Care.
Veritas will End of Life the earlier releases of these products including any Maintenance Packs and/or patches for each version, in all released languages. Extended Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the tables below. This notice describes the timelines for the delivery of support services for these versions that have reached their End of Life.
This chart shows the end of support information for the appliance hardware.
Extended Appliance support is required for models that have reached their End of Standard Support (EOSS) dates, generally five years from date of purchase or three years after the end of sale date.
|Model||Start of Sale||End of Sale||End of Support Life (EOSL)|
|5000||October 4, 2010||March 1, 2012||January 20, 2017|
|5020||February 7, 2011||May 6, 2013||May 21, 2018|
|5030||May 6, 2013||December 1, 2015||December 31, 2020|
|5200||December 1, 2010||April 1, 2012||January 20, 2017|
|5220||July 1, 2011||August 5, 2013||August 14, 2018|
|5230||May 6, 2013||December 31, 2016||January 31, 2022|
|5240||July 4, 2016||TBD||TBD|
|5330||March 2, 2015||June 30, 2018||August 30, 2023|
|5340||November 6, 2017||TBD||TBD|
Appliance SoftwareThis chart shows the end of support information for the appliance software.
|Appliance Software Version||End of Standard Support (EOSS)||End of Support Life (EOSL)|
|NBA 3.1 - 3.1.1||TBD||TBD|
|NBA 3.0||March 26, 2020||March 26, 2022|
|NBA 2.7.x||November 5, 2019||May 5, 2021|
|NBA 1.1 - 18.104.22.168||February 1, 2017||February 1, 2017|
*Appliance Models must have both an active support contract for the appliance as well as an active support contract for a SUPPORTED software version in order to receive full technical support. Appliances with active support contracts with EOSL software may receive limited hardware support (best effort diagnosis, field service hardware replacement/repair) only.
|Technical Support Definitions:|
|End of Life Begin:
End of Standard Support:
End of Support Life:
Extended Technical Support / Extended Appliance Support:
We would also recommend you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.
Veritas End of Life Policy: https://www.veritas.com/content/support/en_US/terms/support-fundamentals.html
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