Description
Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 40966 / V-437-40966. Event 40966 can occur in EV for numerous reasons with many accompanying event IDs.
The table below illustrates more information about the error. Pay close attention to the event category, exception and command line within the Event ID. These identifiers help determine the cause of the error and point to the resolution.
| Sample Event | Example | Description |
| Event ID | 40966 | Relates to the Veritas Enterprise Vault Error message number |
| Event or Task Category | Admin Service or File System Archiving Task | Identifies the Enterprise Vault process that generated the error |
| Description | A program fault has raised an exception. | Illustrates that a program fault occurred at the time of execution |
| Exception | Failed to get subtask for subtask ID | A further illustration of the fault and why it occurred |
| Command Line | "C:\Program Files\Enterprise Vault\EvFsaSyncTask.exe" | Shows the path to the failing exe. This is a helpful DTRACE identifier |
The solutions are categorized by the product of Enterprise Vault in use. Click on the product to locate the available solutions.
| Product | Definition |
| All Enterprise Vault Products | Associated with all products of the Enterprise Vault family |
| Microsoft Exchange | Applicable to Enterprise environments that use Microsoft Exchange |
| Lotus Domino | Applicable to Enterprise Value environments that use Lotus Domino |
| Discovery Accelerator or File System Archiving | Applicable to Enterprise Vault environments that use either Discovery Accelerator or File System Archiving |
| Description of Issue | Tech # |
| Post upgrade Event ID 40966 is logged and Indexing tasks fail | 100009472 |
| Enterprise Vault Monitoring Agent performance counters are not registered correctly | 100018155 |
| Index Administration Task shows error in VAC | 100042785 |
| Description of Issue | Tech # |
| Enterprise Vault task exceeds web.config parameter for executiontimeout | 100022060 |
| Event 40966, 8390 - Unspecified error - 0x80004005 | 100028758 |
| Event 40966, 8229 - Directory Service fails to start | 100020089 |
| Exchange Provisioning Task - Unable to re-initialize COM runtime - 0x80010106 | 100019931 |
| Exchange Provisioning task shows a status of Error after Enterprise Vault client is removed | 100006744 |
| Event 40966, 4040 and 4151 - Journal archiving stops - Insufficient Virtual Memory | 100019217 |
| Event 41293, 40966 - Indexing service start up error: Missing metadata file | 100025882 |
| Event 41293, 40966, 41312 - Indexing Service start up error: Child process timeout | 100010750 |
| Set-IndexLocationBackupMode - Failed Index Volume - Indexing engine unreachable | 100027970 |
| Description of Issue | Tech # |
| Event 40966, 4040 and 4151 - Journal archiving stops - Insufficient Virtual Memory | 100020089 |
| Event 40966, 41118 - during a run of the Provisioning Task | 100030026 |
| Domino Journaling Archiving Task fails to archive items - This function is inappropriate for file system directories | 100004724 |
| Domino Journaling Archiving Task fails to archive items - Error(17412) - view '($Users)' not found | 100019975 |
| Event 40966, 7008 and 6469 - NSF import fails | 100030760 |
Discovery Accelerator or File System Archiving
| Description of Issue | Tech # |
| Could not load file or assembly kvs.enterprisevault.interop.directoryconnection - 0x80131040 in Discovery Accelerator (DA) | 100019308 |
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.