NetBackup nbwmc starts and stops on one node of a VCS clustered master server

Problem

On one node of a VCS clustered master server, the NetBackup Web Management Console binary starts up and quickly shuts down while the service runs correctly on another node.

Error Message

When running the NetBackup Administration Console, after expanding the Security Management tab from the left pane and selecting Security Events, a popup error is produced which reads - "Unable to connect to the NetBackup Web Management Console service: Connection refused. Verify that NetBackup web service is up and running."



 

When examined, the /path/to/catalina.<date>.out file captured the following log entries:
 

03-Aug-2017 14:36:19.906 SEVERE [localhost-startStop-4] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class com.netbackup.common.web.config.OrderedServletContextListener org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'vxATAuthenticationController': Injection of autowired dependencies failed;Caused by: org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.UserAuthenticationService com.netbackup.webapp.gateway.rest.controller.VxATAuthenticationController.userAuthenticationService;Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userAuthenticationService': Injection of autowired dependencies failed;Caused by: org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.dao.AdminUserDao com.netbackup.webapp.gateway.service.security.VxATUserAuthenticationService.adminUserDao;Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'adminUserDao': Injection of autowired dependencies failed;Caused by: org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.IAuthenticator com.netbackup.webapp.gateway.dao.NbslAdminUserDao.authenticator;Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'authenticator' defined in com.netbackup.webapp.gateway.rest.config.CoreApplicationContext: Bean instantiation via factory method failed;Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.netbackup.webapp.gateway.service.security.IAuthenticator]: Factory method 'authenticator' threw exception;Caused by: java.lang.ExceptionInInitializerErrorCaused by: vrts.vss.sdk.a

Cause

The NetBackup Web Management Service user account was found to be provisioned with different UserIDs between the two nodes.

Solution

Run the "id" command to verify that the configured NetBackup Web Management Service user account has the same User ID across all nodes of the VCS cluster.

Example:
 

NodeA# id nbwebsvc NodeB# id nbwebsvc