Backup Exec console may take long time to load and appears hung on "Loading Data" dialog box.

Article: 100034109
Last Published: 2023-05-31
Ratings: 2 2
Product(s): Backup Exec

Problem

On launching the Backup Exec console it takes a long time to respond and appears hung on "Loading Data" dialog box shown as below.


User-added image

 

Error Message

On closing the "Loading data" dialog box the console will display an exception "The query for VmBackupJobInfo failed".

 

Solution / Workaround

This issue is generally only seen in environments containing a large number of VM clients, as such a workaround has been implemented in Backup Exec 16 Feature Pack 2 and above.

How to get updates for Backup Exec - Feature Pack, Service Pack, Hotfix, and Patches

After installing Backup Exec 16 Feature Pack 2 or a newer version of Backup Exec create the following registry key 'Virtual Widget Support Disabled' and set the value to 1 decimal.


HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup
Exec\FeatureInformation
"Virtual Widget Support Disabled"=dword:00000001   

 

This will have the effect of disabling the 'Virtual Machine Backups' widget on the Home screen of the Backup Exec GUI, As such rather than displaying information as normal  (left screenshot) no information will be shown (right screenshot) however the console will open considerably quicker than before.

                  

 

Warning :   Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 

Method A: Regedit.exe


1) Open regedit.exe

2) Navigate to  HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec


3) On the left-side of the Registry Editor, right click on Backup Exec, click New -> Key
Name the key:  FeatureInformation

4) Right Click on registry key FeatureInformation and click New -> DWORD (32-bit)
Name the DWORD registry value:  Virtual Widget Support Disabled

5) Set the value of  Virtual Widget Support Disabled to 1 decimal.

6) Launch the Backup Exec console.

 

 

Method B: Command line REG ADD

Open an elevated command line and execute the following command to create the Registry entry:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec\FeatureInformation" /v "Virtual Widget Support Disabled" /t REG_DWORD /d "1" /f

 

 

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Corporation is committed to product quality and satisfied customers.
 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see     https://www.veritas.com
 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

References

Etrack : 3919055

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