Unable to connect to the NetBackup Web Management Console service: Connection refused.

Article: 100033849
Last Published: 2019-09-23
Ratings: 0 4
Product(s): NetBackup

Problem

After an upgrade to NetBackup 8.0 on a Windows Master server, the NetBackup Administration Console reports an error.

Error Message

Unable to connect to the NetBackup Web Management Console service: Connection refused. Verify that NetBackup web service is up and running.

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The catalina log indicates a problem in VxATAuthenticationController and userAuthenticationService.

Example:
C:\Program Files\Veritas\NetBackup\wmc\webserver\logs\catalina.2017-03-29.log

29-Mar-2017 15:41:46.210 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class com.netbackup.common.web.config.OrderedServletContextListener
 org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'vxATAuthenticationController': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.UserAuthenticationService com.netbackup.webapp.gateway.rest.controller.VxATAuthenticationController.userAuthenticationService; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userAuthenticationService': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.dao.AdminUserDao com.netbackup.webapp.gateway.service.security.VxATUserAuthenticationService.adminUserDao; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'adminUserDao': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.IAuthenticator com.netbackup.webapp.gateway.dao.NbslAdminUserDao.authenticator; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'authenticator' defined in com.netbackup.webapp.gateway.rest.config.CoreApplicationContext: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.netbackup.webapp.gateway.service.security.IAuthenticator]: Factory method 'authenticator' threw exception; nested exception is java.lang.ExceptionInInitializerError

 

Cause

On the Windows Master server, the NetBackup Authentication service (nbatd) is stopped.
The Startup type: is set to disabled.

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Solution

The NetBackup Web Management Console (nbwmc) service relies the NetBackup Authentication service (nbatd) service.
 
  1. Set the NetBackup Authentication service (nbatd) service to Automatic and start the service.
  2. Start the NetBackup Web Management Console (nbwmc) service.
  3. Ensure the services remain up and running.
  4. Close and reopen the NetBackup Administration Console.

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