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Article: 100033849
Last Published: 2019-09-23
Ratings: 0 4
Product(s): NetBackup
Problem
After an upgrade to NetBackup 8.0 on a Windows Master server, the NetBackup Administration Console reports an error.Error Message
Unable to connect to the NetBackup Web Management Console service: Connection refused. Verify that NetBackup web service is up and running.The catalina log indicates a problem in VxATAuthenticationController and userAuthenticationService.
Example:
C:\Program Files\Veritas\NetBackup\wmc\webserver\logs\catalina.2017-03-29.log
29-Mar-2017 15:41:46.210 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class com.netbackup.common.web.config.OrderedServletContextListener
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'vxATAuthenticationController': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.UserAuthenticationService com.netbackup.webapp.gateway.rest.controller.VxATAuthenticationController.userAuthenticationService; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userAuthenticationService': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.dao.AdminUserDao com.netbackup.webapp.gateway.service.security.VxATUserAuthenticationService.adminUserDao; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'adminUserDao': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.netbackup.webapp.gateway.service.security.IAuthenticator com.netbackup.webapp.gateway.dao.NbslAdminUserDao.authenticator; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'authenticator' defined in com.netbackup.webapp.gateway.rest.config.CoreApplicationContext: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.netbackup.webapp.gateway.service.security.IAuthenticator]: Factory method 'authenticator' threw exception; nested exception is java.lang.ExceptionInInitializerError
Cause
On the Windows Master server, the NetBackup Authentication service (nbatd) is stopped.The Startup type: is set to disabled.
Solution
The NetBackup Web Management Console (nbwmc) service relies the NetBackup Authentication service (nbatd) service.- Set the NetBackup Authentication service (nbatd) service to Automatic and start the service.
- Start the NetBackup Web Management Console (nbwmc) service.
- Ensure the services remain up and running.
- Close and reopen the NetBackup Administration Console.