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Event ID 6882 'The specified network name is no longer available'

Article: 100033770
Last Published: 2021-10-04
Ratings: 0 0
Product(s): Enterprise Vault

Problem

During the retrieval of archived content, the onscreen error will be displayed as Failed to get the document from the storage service.  Additionally, the error below will be written to the Enterprise Vault (EV) event logs.  

Error Message

Log Name: Symantec Enterprise Vault 
Source: Enterprise Vault 
Date: 3/13/2017 1:33:57 PM 
Event ID: 6882 
Task Category: Storage Online 
Level: Error 
Keywords: Classic 
User: N/A 
Computer: ev1.ev.local 
Description: 
Unable to complete retrieval request 

Reason: The specified network name is no longer available. (0x80070040) 
Vault: Test Archive
Vault Id: 172B5D422B9DE07439C3543CFA8776D1E1110000CTEA01 
Item Id: 201509011082435~201503262013000000~Z~3012CA8F6EF599CFEC9C84A71D93F3F1 
Reference: Vault/RI 
Extended Item Info: 172B5D422B9DE07439C3543CFA8776D1E1110000CTEA01+201509011082435~201503262013000000~Z~3012CA8F6EF599CFEC9C84A71D93F3F1+0+2015\\09-01\\3\\Collection284598.CAB+284598+4+42248.19444444444500000+215+3404++86323+8104+48232382+1+0+0?1+33+796166145+0+E116CBFCC3E6393464E7DB4182F64F81+1+5+42179.92361111110900000+0+0+++0+0+0+0+1 
V-437-6882

Cause

This issue occurs when the data in the vault store partition is inaccessible. Below are common scenarios:
  • The data in the vault store partition is missing
  • The data in the vault store partition has been moved without updating the proper table in the EnterpriseVaultDirectory database
  • Network issues communicating with the vault store partition

Solution

To resolve this issue for the common scenarios, follow the steps outlined. 
 
  • The data in the vault store partition is missing:  Using the path in the event error, validate that the file referenced exists in the path.  If it does not, restore it from backup.  If this is not an option, open a support case for assistance with the clean up process.  
 
  • The data in the vault store partition has been moved without updating the proper table in the EnterpriseVaultDirectory database:  To properly move data in the vault store partitions, reference the steps outlined in the following article: http://www.veritas.com/docs/000028294
 
  • Network issues communicating with the vault store partition: Address any connectivity issues that may be preventing EV from accessing the path when the path has been validated as correct. 

References

UMI : V-437-6882

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