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Article: 100032612
Last Published: 2017-12-08
Ratings: 3 4
Product(s): NetBackup
Problem
NetBackup Deduplication Engine (spoold.exe) can fail to start on a Windows media server if certain configuration items are missing from the system registry.If this occurs, the debug log for the deduplication engine (spoold.log) will fail to be updated.
Error Message
When attempting to start the 'NetBackup Deduplication Engine' (spoold) or 'NetBackup Deduplication Manager' (spad) via the services control panel (services.msc), the following error will be reported:Error 1: Incorrect function.
If spoold is started in trace mode (via a command shell as 'Administrator'), you may see the errors outlined below:
C:\Program Files\Veritas\pdde>spoold --trace
Error: 22: _dctPathAddA: invalid NULL parameter
Error: 22: _dctPathAddA: invalid NULL parameter
Error: 22: _dctPathAddA: invalid NULL parameter
Warning: 2: __openReaderA: could not open file C:\Program Files\Veritas\pdde\
Error: 2:
BadValue : (none)
File : C:\Program Files\Veritas\pdde\
Section : Symantec\PureDisk\ContentRouter
Entry : ConfigFilePath
Reason : Empty or missing configuration directive, file not found or access denied.
C:\Program Files\Veritas\pdde
If spoold is started in trace mode with the verbose switch, you may see the errors outlined below:
C:\Program Files\Veritas\pdde>spoold --trace -v
Info: set entire process max log size to 0
Info: set entire process max log size to 0
Trace: _dctPathGetEtcA: Could not read avlue. Defaulting to ''
Error: 22: _dctPathAddA: invalid NULL parameter
Trace: _dctPathGetEtcA: Could not read avlue. Defaulting to ''
Error: 22: _dctPathAddA: invalid NULL parameter
Trace: _dctPathGetEtcA: Could not read avlue. Defaulting to ''
Error: 22: _dctPathAddA: invalid NULL parameter
Warning: 2: __openReaderA: could not open file C:\Program Files\Veritas\pdde\
Trace: WinStatW: cannot find file
Error: 2:
BadValue : (none)
File : C:\Program Files\Veritas\pdde\
Section : Symantec\PureDisk\ContentRouter
Entry : ConfigFilePath
Reason : Empty or missing configuration directive, file not found or access denied.
C:\Program Files\Veritas\pdde
Cause
If the above errors are present, the most likely cause is missing entries in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PureDisk\Agent\Solution
Check the Windows registry (using 'regedt32') and ensure that the following entries exist:
At a minimum, under HKLM\SOFTWARE\Symantec\PureDisk\Agent\ the following keys should exist:
Name Type Data
ConfigFilePath REG_EXPAND_SZ e:\dedupe\etc\puredisk\agent.cfg
EtcPath REG_SZ e:\dedupe\etc
path REG_SZ C:\Program Files\Veritas\pdde\
These paths will depend on where MSDP has been installed. In the above example, the e:\dedupe path will vary, depending on where MSDP has been installed.
Once the registry values have been corrected, attempt to start the deduplication services again.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.