Unable to create the Catalog Items. Unknown reason: 00000057.

Unable to create the Catalog Items. Unknown reason: 00000057.

Article: 100032372
Last Published: 2017-12-08
Ratings: 2 1
Product(s): Backup Exec

Problem

Unable to submit the catalog job from Backup Exec console

Error Message

User-added image

SGMON Log shows the following error :

BESERVER: [04/27/16 17:29:26] [2084]     -1 RPC_SendRequestInNewOut() - invalid datablock
MANAGEMENT: [04/27/16 17:29:26] [0000]     ERROR: LocalizedException:
MANAGEMENT: [04/27/16 17:29:26] [0000]     ERROR:   Message: Unable to create the Catalog Items.
MANAGEMENT: [04/27/16 17:29:26] [0000]     ERROR:   Reason: Unknown reason: 00000057.

Solution

Edit registry on the Backup Exec media server to increase Backup Exec RPC block size setting.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

On the Backup Exec media server use the Windows Registry Editor (regedit.exe) to  locate HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Server
Create a new DWORD value called MaxRpcDatablockSize
Set the value data to 5242880 (Note: this is a decimal value, default setting is 1048576)
Restart the Backup Exec services.

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