Please enter search query.
Search <product_name> all support & community content...
Mailbox archiving performance can be significantly degraded if one or more mailboxes has a large number of items in a single folder
Article: 100032181
Last Published: 2021-10-04
Ratings: 3 1
Product(s): Enterprise Vault
Problem
When an Exchange 2013/2016 mailbox folder contains an excessive amount of items, the restrictions used by EV to parse the folder contents consume a lot of resources on the Exchange Server. This impacts the performance of both Exchange and Enterprise Vault. Symptoms of the issue include:- Only a small proportion of mailboxes being successfully processed during a scheduled or manual archiving run
- Outlook connectivity or responsiveness issues reported by users whose mailboxes are enabled for archiving
- Long delays visible in a Dtrace of the mailbox archiving task when it is processing a folder with a high item count (See the Error Message section of this article for more information)
Error Message
A dtrace of ArchiveTask shows long delays when processing folders with high item counts, as shown in the example below:06:57:08.554 [33260] (ArchiveTask) <5004> EV:L {CArchivingAgent::processMessages:#5392} It took [262.690491] seconds to query rows of folder [Inbox]. returned [737] of max [1000] rows requested
Solution
This issue has been addressed in the following release:Enterprise Vault 12.1
The following link contains information about Enterprise Vault 12.1
https://www.veritas.com/docs/000107766
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products