Backup Exec Remote Agent Fails to install CRANTOperations::AddBackupOperatorSecurity

Article: 100031715
Last Published: 2017-12-08
Ratings: 0 0
Product(s): Backup Exec

Problem

Push or manual install of the Backup Exec remote agent fails to install.  Install log reports 

The return value for Veritas Backup Exec Agent for Windows returned error code: 1603

 

Error Message

Backup Exec RAWS install logs error:


The return value for Symantec Backup Exec Agent for Windows returned error code: 1603

CRANTOperations::AddBackupOperatorSecurity
CRANTOperations::AddBackupOperatorSecurity
CustomAction RAWSAMD64_ConfigRAWS returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:06:45: InstallExecute. Return value 3.
Action 15:06:45: Rollback. Rolling back action:

 

Cause

Permission  issue on C:\Program Files folder or C:\Programs Files\Veritas or symantec\ folder.
 

Solution

Add and Grant the Backup Operator Group to C:\Program Files or C:\Program Files\Veritas or symantec\ folder.with FULL control.

 

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