Problem
In Enterprise Vault 11.0.1 or later, a pending system restart request persists even after restarting the computer. This prevents Enterprise Vault from installing.Error Message
Enterprise Vault attempts to discover which application is requesting the system restart and displays the following message:"A restart from a previous installation of <application> is pending.
You must restart the computer to complete this previous installation
before you run the Enterprise Vault installation.
See the log for more information."
- In the installation log file, you may also see the following:
ERROR: Pending reboot detected in registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
ERROR: Value : "C:\PROGRA~2\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\setup.exe" -reboot"C:\PROGRA~2\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\reboot.ini" -l0x0009
Cause
For certain software installations, reboot is mandatory post installation is completed.
This reboot request is added to the registry in Windows O.S.
Ideally, post-reboot, the request from registry should get cleaned out but sometimes, it doesn't get removed. Due to this, Enterprise Vault Installation gets interrupted.
Solution
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
- If a system restart is pending, restart the computer.
- If the pending system restart requests persists after the restart, then go to start -
regeditand navigate to the following location:
32 Bit O.S.:HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
64 Bit O.S.:HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce
- If there is a pending restart key under this setting, remove the pending restart key. If there is a "
InstallShieldSetup" string, delete it. - Go to:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprisevault\Install.Delete the string:PendingReboot - Try to re-initiate the Enterprise Vault installation.
If the issue still persists, please contact Veritas Technical Support by creating a support case OR by reaching our customer care team at one of our Global Support Numbers for further investigation.
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.