The logon account specified in Remote Agent Utility cannot be authenticated. Update entry in list of authentication credentials on media server.

Article: 100031246
Last Published: 2019-09-19
Ratings: 2 1
Product(s): Backup Exec

Problem

Error "0xe0001403 - The logon account specified in the Remote Agent Utility cannot be authenticated. Update the entry in the list of authentication credentials on the media server" appears during an Oracle backup job using Veritas Backup Exec for Windows Servers

Error Message

Final error: 0xe0001403 - The logon account specified in the Remote Agent Utility cannot be authenticated. Update the entry in the list of authentication credentials on the media server.
For additional information regarding this error refer to link V-79-57344-5123

Solution

Verify the logon credentials configured in the Veritas Backup Exec Remote Agent Utility and in Backup Exec console.

Note: Use the same logon account format that is entered on the Database Access tab in the Remote Agent Utility. For example, if the account is added in the Remote Agent Utility in the format "Domainname\Username", use that same format on the list of authentication credentials on the Backup Exec Server Settings.

To configure database access on the media server for Oracle operations:
  1. On the Backup Exec Server, go to Backup Exec Button | Configuration and Settings | Backup Exec Settings | Oracle
 
  1. The Oracle Server(s) name and their authentication credentials can be added or deleted. (Figure 1)

Figure 1

 
  1. Before starting any backup or restore operations, on the computer on which the Oracle instances are installed, make sure that you use the Remote Agent Utility to configure instance information and database access. This would enable Oracle operations between the media server and this computer.
To configure the Oracle instance information in the Remote Agent Utility:
  1. On the computer on which the Remote Agent is installed, on the task bar, click Start | All Programs | Veritas Backup Exec for Windows Servers | Backup Exec Remote Agent Utility.
  1. Click the Oracle tab. To add an instance click on New and the instance. Any instances that currently exist on the computer appear on the tab. You can edit or delete these instances, or view information about the instances. (Figure 2)
Note: You may need to click on 'Change Settings' option to add/edit the Oracle instance
 
Figure 2
  1. Click on the Database Access Tab under Backup Exec Remote Agent utility
  1. Check Enable the Backup Exec Server to authenticate Oracle operations to enter the credentials that the media server will use for all operations on the Oracle server, including DBA-initiated operations. The media server also uses these credentials for authentication of the Oracle server. (Figure 3)
Figure 3

 

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