Backup job fails with error "0xe000fe30 - A communications failure has occurred when the remote server."

Article: 100030785
Last Published: 2025-11-13
Ratings: 0 0
Product(s): Backup Exec

Problem

Backup job fails with error "0xe000fe30 - A communications failure has occurred when the remote server."

Error Message

Job Log reports the below error :

"0xe000fe30 - A communications failure has occurred"
 

Cause

The cause may be any one or all of the below : 

  • Relevant ports are not opened in the firewall.
  • Multiple NIC are used on the Remote Server/Media server and the job is configured to use a specific NIC / Subnet / Protocol.

 

Solution

Solution 1 :

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

  • Ensure the registry is set to 1 :  HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec\Engine\Misc\ReverseConnection to 1
    Note: A value of 0 is not supported for this Dword.
  • Restart the Services : Backup Exec  Configuration button : Configuration and Settings > Backup Exec Services
  • Run the job.

 


Solution 2 : 

Ensure relevant port range is open to allow bidirectional communication. The change can be done from the Network and Security settings in Backup Exec under BE Configuration button -> Configuration and Setttings.

Restart the Services : BE Configuration button : Configuration and Settings > Backup Exec Services

Run the backup job.

 

Note: If above does not fix the issue, then surely the problem could be that the above range of ports are not opened on the firewall. 
Please refer to this technote and fulfill the requirement and ensure proper communication can be established between the Backup Exec server and the remote server.  How to configure ports in firewall for Backup Exec.

 

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