Event 13360, 8452, 8453 and 2778 The item is no longer in the vault

Problem

An attempt made to retrieve a previously archived item from Enterprise Vault (EV) fails and subsequently generates event 13360, 8452, 8453 and 2778 to the event viewer. The user will be displayed the message 'The item is no longer in the vault'.

Error Message

Event: 13360
Category: Directory Service
Description: An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand)
Description: The [Root] table is inconsistent for VaultEntryId
SQL Command: GetObjectSecurity
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e14
SQL State: 42000
Native Error: 00050000
HRESULT 0x80040e14
V-437-13360

Event: 8452
Category: Agent Client Broker
Description: The EnterpriseVault.DirectoryConnection object reported an error. The error code was 0x80040e14
V-437-8452

Event ID: 8453
Event Category: Directory Service
Description: The EnterpriseVault.DirectoryService object reported an error. The error code was 0x80040e14
V-437-8453

Event: 2778
Category: Agent Client Broker
Description: The error 80040e14 occurred whilst calling the method CArchivingAgentQueue::RestoreItem()
V-437-2778

Cause

These errors occur when an item from an archive has been deleted and the shortcut remains in the users Exchange mailbox. This shortcut is now considered "Orphaned" and can be deleted.

Solution

The Enterprise Vault shortcut should be deleted from the mailbox as the previously archived item is no longer available for retrieval. In versions prior to EV 7.0, the shortcuts will have to be manually removed from the Exchange mailbox.  In versions 7.0 and higher, there is a feature called Delete Orphaned Shortcuts.

Enabling Shortcut Deletion within the EV Vault Administration Console (VAC):

1. Open the VAC on the applicable EV server.
2. Expand Policies | Exchange | Mailbox.
3. Double-Click the appropriate policy in the right pane and choose Shortcut Deletion tab.
4. Select the option Delete Orphaned Shortcuts.

Note: Shortcut deletion (if enabled) will complete each time the archiving task successfully runs against a mailbox.