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RPC error occurs when attempting to Archive or Restore items using the Enterprise Vault Outlook client.
Problem
RPC error occurs when attempting to Archive or Restore items using the Enterprise Vault Outlook client.
Error Message
Error occurred while processing selected item. RPC server is unavailable
Solution
- Click Start | Run and type: Dcomcnfg Click OK.
- Navigate to: Component Service | Computers | My Computer
- Right click on My Computer and select Properties.
- Select the Default Properties tab.
- To enable DCOM, select: Enable Distributed COM on this computer
- Restart the operating system for the change to take effect.
- Open the Vault Administration Console.
- Navigate to: Enterprise Vault | Directory on Server_Name | Site_Name | Policies | Exchange | Mailbox
- Double click the Default Policy. If there is more than one policy listed, the Default Policy will have a Yes in the 'Default Policy' column.
- Select the Advanced tab.
- In the List settings from box, select: Outlook
- From the list, find and double click on Outlook Add-In behavior.
- Change the setting from Normal to HTTP-only
- Click OK twice.
- For this change to take effect, perform a manual synchronization on the Enterprise Vault Archiving task.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.