Problem
The USB drive used at the backup destination is not recognized in the recovery environment using Arctera System Recovery .
Error Message
The USB device is plugged in and appears in Windows, but is not recognized in the recovery environment.
Cause
Microsoft WINPE (the core of the Recovery Disk) failed to assign a drive letter to the USB drive. If the drive is formatted with newer 4k sector technology, please upgrade to System Recovery 2013 R2 or later. Check with the manufacturer to determine if this pertains to the USB drive. See https://www.veritas.com/support/en_US/article.000009793. Advanced 512e drives are supported.
Solution
2. Click Open Command Shell Window.
3. At the command prompt, perform the following:
diskpart , and then press Enter.
list disk, and then press Enter. Identify the USB drive in the resulting list. The drive size may be appear smaller (example: a 1tb drive may appear as 935gb). If you do not see the device listed, it is possible that WinPE is not detecting the drive, and thus neither can the recovery environment.
s
elect disk
disknumber
where
disknumber is the disk number of the USB drive, and press Enter.
d. Type
list vol , and then press Enter. Identify the volume on the USB drive in the resulting list.
sel vol drivenumber , where
drivenumber is the number assigned to the USB drive, and then press Enter. (Note: if there are more than 1 volume is listed, you can repeat these steps and assign driver letters to each volume)
assign letter=s , and then press Enter. That volume is now assigned the drive letter s. (Any unused drive letter can be used. If the drive letter is already in use, an error will occur).
g. Type exit to exit diskpart, then exit again to exit the command prompt.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.