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Problem
Case backups might have started failing inexplicably, when previously they have worked before.
Error Message
The server.log file might contain the following entry:
2012-09-13 10:28:16,068 ERROR [admin.manager.ProcessingOptions] (http-443-Processor45-1234.XYZ:) CaseName:[1234.XYZ (A Big Dispute)] UserName:[1234.XYZ-1365901782] [#60012] User Interface Error : Invalid unprocessed size for MBID 4503891685147534 - totalSize=1412182754 processedSize=1412182754 excludedSize=0 preprocessingErrorSize=0 unprocessedSize=0
Solution
Restart eDP services using Option 3 and Option 4 in the Clearwell Utility on the eDP servers desktop.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.