Failed to add Virtual Center credentials to the Appliance VMware Access Host

Problem

When adding vSphere credentials to the the appliance VMware Access Host, it will fail if they are connectivity issues between the appliance and the Virtual Center and/or ESX  host.

Error Message

In NetBackup Administration Console:

In bpVMutil log on the backup/restore host:

Cause

These are connectivity errors between the VMware Access Host and the Virtual Center or ESX host.  It can be the result of a firewall or network configuration.

Solution

Here are some Linux tools that can be used to troubleshooting SSL connectivity.

• openssl s_client -connect <virtual_center_name or esx_name>:443
• w3m https://<virtual_center_name or esx_name>/sdk
• telnet <virtual_center_name or esx_name> 443

For NFC connection testing use port 902:

• telnet <virtual_center_name or esx_name> 902