Problem
After the initial attempt to install the NetBackup 7.0.1 update failed, any other attempts fail with the message "Internal Error 2755. 1610, C:\NetBackup 7.0.1\\NetBackup Update.msi".
Error Message
NetBackup 7.0.1 Windows installation log:
07-28-2011,16:16:22 : Action start 16:16:22: INSTALL.
07-28-2011,16:16:22 : DEBUG: Error 2755: Server returned unexpected error 1610 attempting to install package C:\NetBackup 7.0.1\\NetBackup Update.msi.
07-28-2011,16:16:22 : ERROR: Internal Error 2755. 1610, C:\NetBackup 7.0.1\\NetBackup Update.msi
07-28-2011,16:16:22 : Action ended 16:16:22: INSTALL. Return value 3.
07-28-2011,16:16:27 : 07-28-2011,16:16:27 : A fatal error occurred during installation on server 'netbackupclientname'.
07-28-2011,16:16:27 : 07-28-2011,16:16:27 : Wrote fatal error message to log
Windows Event Viewer, Application log:
Event ID 1002
Unexpected or missing value (name: 'PackageName', value: ") in key 'HKLM\Software\Classes\Installer\Products\CA5BC05DBF37DB243B114DACF3C86BA4\SourceList'
Cause
Corrupt registry key
Solution
1. Delete the registry key listed in the Event Viewer. In this case it was HKLM\Software\Classes\Installer\Products\CA5BC05DBF37DB243B114DACF3C86BA4
2. Delete the %temp% location of any files
Applies To
Windows 2003 SP2
Windows Server 2008 R2 SP1
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