Error "failed to communicate with resource requester (811)" is seen where master server is a cluster

Problem

Error "failed to communicate with resource requester (811)" is seen for a media server where the master server is a cluster.

Error Message

Activity Monitor Job Details

"failed to communicate with resource requester (811)"

Bptm log on media server

14:16:30.516 [3740.5616] <8> InsecureServerEvaluator::allow_peer: Peer address (xxx.x.x.x) not in server list. Not allowing peer to connect
14:16:30.516 [3740.5616] <2> vnet_pcache_init_table: ../../libvlibs/vnet_private.c.232: 0: starting cache size: 200 0x000000c8
14:16:30.516 [3740.5616] <2> vnet_cached_getnameinfo: ../../libvlibs/vnet_addrinfo.c.1837: 0: found via getnameinfo our_host: master_node_a
14:16:30.516 [3740.5616] <2> vnet_cached_getnameinfo: ../../libvlibs/vnet_addrinfo.c.1838: 0: found via getnameinfo ipstr: xxx.x.x.x
14:16:30.516 [3740.5616] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6635: 0: fopen() failed: 2 0x00000002
14:16:30.516 [3740.5616] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6636: 0: fopen() failed: D:\Program Files\Veritas\NetBackup\var\host_cache\182\3807d982+0,1,0,0,1,0+master_node_a.txt
14:16:30.532 [3740.5616] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1572: 0: found via getaddrinfo name: master_node_a
14:16:30.532 [3740.5616] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1574: 0: found via getaddrinfo service: NULL
14:16:30.532 [3740.5616] <8> InsecureServerEvaluator::allow_peer: The hostname: master_node_a, IP address: xxx.x.x.x, port: 47664
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::allow_peer: --- EXITING --- : obj = 0000000001E1F450 (../SecureEvaluator.cpp:248)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: +++ ENTERING +++ : obj = 0000000001E1F450 (../SecureEvaluator.cpp:412)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: ServiceContext credentials not found.(../SecureEvaluator.cpp:452)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: --- EXITING --- : obj = 0000000001E1F450 (../SecureEvaluator.cpp:412)
14:16:36.569 [3740.5616] <2> Media_signal_poll: Terminate detected (MultiResReq.cpp:2319)
14:16:36.569 [3740.5616] <2> RequestInitialResources: Cancellation requested

Cause

Only the master server virtual name was in the media server bp.conf servers list.

Solution

Ensure the media server, servers list contains the master server virtual name and the cluster physical node names. The virtual server name is the first record.

Windows:
C:\Program Files\Veritas\NetBackup\bin\admincmd\bpgetconfig | findstr SERVER

Unix:
# /usr/openv/netbackup/bin/admincmd/bpgetconfig | grep SERVER

SERVER = virtual_name
SERVER = master_node_a
SERVER = master_node_b
 

Applies To

Master Server is in a cluster configuration.