(48) client hostname could not be found

Problem

In the activity monitor a status 48 code messages is seen

In the detailed status of the job "(48) client hostname could not be found" is seen

Error Message

In Activity Monitor -> Detailed Status "(48) client hostname could not be found" is seen

In the bpbrm log we can see it has problems identifying the client to backup:

09:17:14.253 [13394] <2> verify_client: bpbrm.c.35690: db_getCLIENT failed for CLIENT: abc123
09:17:14.253 [13394] <2> verify_client: bpbrm.c.35856: db_getCLIENT failed: 227 227 0x000000e3<snipped>09:17:14.253 [13394] <2> init_connect_recs: ../../libvlibs/vnet_connect.c.524: 0: vnet_cached_getaddrinfo() host: abc123
09:17:14.253 [13394] <2> connect_to_service: ../../libvlibs/vnet_connect.c.363: 0: init_connect_recs() failed: 6 0x00000006
09:17:14.253 [13394] <2> vnet_connect_to_bpcd: ../../libvlibs/vnet_connect.c.237: 0: connect_to_service() failed: 6 0x00000006
09:17:14.253 [13394] <2> local_bpcr_connect: Can't connect to client abc123
09:17:14.253 [13394] <2> ConnectToBPCD: bpcd_connect_and_verify(abc123, abc123) failed: 48
09:17:14.254 [13394] <16> bpbrm start_bpcd_stat: bpcd on abc123 exited with status 48: client hostname could not be found

The bpclntcmd which will check what the media server thinks the client resolves to also fails

09:17:14.351 [13394] <2> bpbrm main: bpbrm.c.2953: verify_client failed: 48 48 0x00000030
09:17:14.351 [13394] <2> bpbrm kill_child_process: start
09:17:14.352 [13394] <2> send_job_file: job ID 45, ftype = 3 msg len = 79, msg = LOG 1309421834 4 bpbkar 0 done. status: 48: client hostname could not be found
09:17:14.352 [13394] <2> bpbrm Exit: client backup EXIT STATUS 48: client hostname could not be found

Cause

Either the hostname does not exist in the local host file on the Media server or it is not in DNS.

Solution

Confirm the client actually exists and is not a typographic error in the Policy

Once confirmed it is correct, ensure the Media server can resolve the hostname to IP Address, nslookup and ping are useful to determine this.

ping abc123
ping: unknown host abc123
 

Add the hostname to either DNS or local host file

Local Hosts

• Unix Systems: /etc/hosts
• Windows Systems: c:\Windows\System32\drivers\etc\hosts

Once the client has been added to either DNS or local hosts. Confirm that the media server can resolve the clients hostname to IP using the ping or nslookup command.