Remote Agent service does not start automatically after a server reboot.

  • Article ID:100024806
  • Modified Date:
  • Product(s):

Problem

Backup Exec Remote Agent service (BEREMOTE.exe) does not start automatically after a server reboot.

Error Message

 The service did not respond to the start or control request in a timely fashion

Cause

This can occur if the server has an excessive amount of startup activity that delays the service from starting within the Windows Service timeout period.

Solution

 Add a Windows Scheduled Task to start the file BESTART.BAT after a server reboot.

1. Create BESTART.TXT and place it in \Program Files\Symantec\Backup Exec\RAWS

2. Edit the newly created BESTART.TXT and add the following:

@echo off
echo.
echo.Starting the Backup Exec Remote Agent service...
echo.
TIMEOUT.EXE /T 300
net start "Backup Exec Remote Agent for Windows" > nul
exit

3. Save BESTART.TXT and rename it to BESTART.BAT

Note:  "TIMEOUT.EXE /T 300" will delay the start of the Backup Exec Remote Agent service for 5 minutes (300seconds = 5 minutes). Should this not be enough time before starting the service, the delay can be set higher.
 
4. Create a Windows Scheduled Task from " Start | Programs | Accessories | System Tools | Task Scheduler" - Go through the Scheduled Task Wizard directing it to the newly created BESTART.BAT file in the location \Program Files\Symantec\Backup Exec\bestart.bat and Set it to run 'When my computer starts'
 

 

Related Articles

After rebooting the server with the Backup Exec Remote Agent installed, the BEREMOTE.EXE service does not start automatically when the "Symantec Mail Security for Microsoft Exchange" service is running.

Was this content helpful?

Get Support