DLO Client prompts for credentials and closes once they are entered.

DLO Client prompts for credentials and closes once they are entered.

  • Article ID:100024750
  • Last Published:
  • Product(s):Backup Exec

Problem

The DLO (Desktop and Laptop Option) client repeatedly prompts for credentials and does not seem to accept them. After they are entered the dialog window closes. 

 

Error Message

A DLO debug log may show FAILED ASSERTION: common\foundation_ace\osys\xplat.cpp ( line: 295 ).

 

Cause

This can happen if the DLO UserShare registry key is pointing to the wrong path.

 

Solution

Correct the registry value as follows:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. Open regedit or regedt32

2. Browse to the HKCU\Software\Symantec\DLO\3.0\Client\UserShare key

3. Delete the /UserShare key

4. Reopen the DLO Client

 


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