DLO Client prompts for credentials and closes once they are entered.

  • Article ID:100024750
  • Last Published:
  • Product(s):Backup Exec


The DLO (Desktop and Laptop Option) client repeatedly prompts for credentials and does not seem to accept them. After they are entered the dialog window closes. 


Error Message

A DLO debug log may show FAILED ASSERTION: common\foundation_ace\osys\xplat.cpp ( line: 295 ).



This can happen if the DLO UserShare registry key is pointing to the wrong path.



Correct the registry value as follows:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. Open regedit or regedt32

2. Browse to the HKCU\Software\Symantec\DLO\3.0\Client\UserShare key

3. Delete the /UserShare key

4. Reopen the DLO Client


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