V-225-311 - Install fails with message Backup Exec Archiving Option is installed on this computer

Problem

Backup Exec 15 Feature Pack 1 (FP1) fails to install with Backup Exec has detected that the Backup Exec Archiving Option is installed on this computer. This error is generated even after removing the Backup Exec Archiving options thru the Backup Exec maintenance installation. (Figure 1)..

FIGURE 1


 

Error Message

Install Log Error:

Backup Exec has detected that the Backup Exec Archiving Option is installed on this computer. This option is no longer supported by Backup Exec. You cannot upgrade this computer to Backup Exec 15 Feature Pack 1 or later. To remove the Archiving option, click the Backup Exec button, select Installation and Licensing, and then select Install Options and Licenses on this Backup Exec Server. After the Archiving option is removed, you can continue the upgrade process.

Install Log Details:

Entering PatchSetup.exe
Command Line: /NAME:SP-1 /UI:FULL /64BITSED:
Executing CPatchSetupApp::IsBEAOInstalled()
Executing CPatchSetupApp:: IsBEAOInstalled - Embedded value found
Executing CPatchSetupApp::GenerateBEAOAlert()

Backup Exec has detected that the Backup Exec Archiving Option is installed on this computer. This option is no longer supported by Backup Exec. You cannot upgrade this computer to Backup Exec 15 Feature Pack 1 or later. To remove the Archiving option, click the Backup Exec button, select Installation and Licensing, and then select Install Options and Licenses on this Backup Exec Server. After the Archiving option is removed, you can continue the upgrade process. 

Cause

Backup Exec installer detects that some Enterprise Vault components or Archiving components are still present on the media server yet the option has been removed thru Backup Exec maintenance installation.

The install log reports and detects BEAO component  IsBEAOInstalled - Embedded value found.

Solution

Please contact Technical Support.

 

UMI : V-225-311