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Enterprise Vault for Exchange: ResetEVClient Utility

Article: 100023859
Last Published: 2015-07-03
Ratings: 3 6
Product(s): Enterprise Vault

Problem

ResetEVClient enables administrators to perform a number of housekeeping tasks in an attempt to fix common problems with the Enterprise Vault add-in to Microsoft Outlook. This utility is included on the user's workstation when the client extensions are installed ( \Program Files\Enterprise Vault\EVClient).
Various Tasks performed by ResetEVClient:
- Deletes Outlook cache files ( extend.dat, outcmd.dat and frmcache.dat)
- Re-register Valkyrie.dll, desktopclientcache.dll and evmsp32.dll
- Deletes Temporary Internet files

Solution

How to run ResetEVClient:
1. Close Microsoft Outlook
2. Double-click on ResetEVClient.exe in <install directory>\Enterprise Vault\EVClient\
3. Open Microsoft Outlook
 
Common Client Problems resolved by ResetEVClient (but not limited):
- No Enterprise Vault toolbar icons in Microsoft Outlook
- Enterprise Vault forms not showing in Microsoft Outlook
- Archive Explorer or Enterprise Vault Search (from EV 11.0.x onwards) are not showing the folder structure correctly

ResetEVClient prompts for the name and password of an account with Administrator privileges before it performs its actions. If the current user has Administrator privileges or the computer does not have User Account Control (UAC) enabled, ResetEVClient does not prompt for these credentials
 
What to do if file permissions do not allow ResetEVClient to delete the .dat files
1. Close Microsoft Outlook
2. Search for and manually delete the following files in the affected user's profile: extend.dat, outcmd.dat and  frmcache.dat
3. Run ResetEVClient.exe which will re-register the  valkyrie.dll, desktopclientcache.dll and evmsp32.dll
4. Open Microsoft Outlook

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