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Error E0BB0061: Win32/Win64 API [WindowsComputer::MakeSnapVolumeWriteable] DeviceIoControl( FSCTL_LOCK_VOLUME, \\?\veritasSnapshot0 ) failed. Error EBAB03F1: Access is denied. 0xE0BB0061

Article: 100022934
Last Published: 2023-09-20
Ratings: 0 1
Product(s): System Recovery

Problem

Backup job fails with the following error message.

Error Message

Error E0BB0083: Unable to create incremental recovery point.

Error E0BB0061: Win32/Win64 API [WindowsComputer::MakeSnapVolumeWriteable] DeviceIoControl( FSCTL_LOCK_VOLUME, \\?\SymantecSnapshot0 ) failed.

Error EBAB03F1: Access is denied. 0xE0BB0061

Solution

Error is generally caused due to file system errors detected on the physical drives during the snapshot phase of the backup. The error typically occurs within the first 5% of the job.  The issue can be resolved by running a command line utility from Microsoft called CHKDSK which can identify and repair file system inconsistencies.
In addition to disk errors, attempting to backup encrypted volumes may result in the above error. Veritas System Recovery (VSR) has limited support for backing up encrypted volumes. See related documents below for more information. 
Perform the following steps to resolve: 
 
1) Goto Start / Run and type CMD to open a command prompt window.
2) At the command prompt type CHKDSK /r /f  
*Note - CHKDSK cannot lock the current drives while Windows is running
3) Answer Y to schedule the process to run on the next reboot
4) After the CHKDSK had finished, reboot into Windows and rerun the backup in  Veritas System Recovery.
 
 
 

 

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