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v-379-58065 - Backup Exec Device and Media service fails with error "The Backup Exec Device and Media Service cannot start because it detected a database schema version mismatch"

Article: 100022773
Last Published: 2025-04-28
Ratings: 0 0
Product(s): Backup Exec

Problem

Backup Exec Device and Media service fails with error "The Backup Exec Device and Media Service cannot start because it detected a database schema version mismatch"

Error Message

Backup Exec Device and Media Service service terminates with error 536928979
 

Windows could not start the Backup Exec Device & Media Service on Local Computer. For more information, review system event log. If this is a non-Microsoft service, contact the service vendor, and refer to the service specific error code 536928979 
 
Application Event Logs show the following errors:
  
 
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 58065
Description:
The Backup Exec Device and Media Service cannot start because it detected a database schema version mismatch. 
 

Solution

 

Note : Take a Backup of Data and Catalogs folder before performing these steps.  

1. Open a command prompt on the Backup Exec Server
2. Perform BEMIG as per steps in Technical article -  100018032
3. Start Backup Exec Device and Media & other services.
 

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