1. Support
  2. Knowledge base
  3. 100022607

Event 375 - 0x80070003 - Exporting using Discovery Accelerator fails system cannot find the path specified.

Article: 100022607
Last Published: 2015-01-07
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Some items do not export during an export to PST. An Event 375 is logged in the event.

Error Message

Source:        Accelerator Service Processor
Category:     None
Event ID:      375
Event Type:  Error
Description:
APP AT - Customer ID: 2 - An Error has occured when retrieving Item
SaveSetID: 836000000000000~200702111535440000~0~F227BA88851342E8A78F6C37D130A3D
VaultID: 1ADFCDCEDEBB1544FAC8EB3F424EB34661110000vaultsite
Format: MSG:U
sAttachmentID: 0.
System.IO.DirectoryNotFoundException: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

Solution

This can be caused by an item that exists in the index location but is not physically available in the storage location. Verify whether the item can be retrieved. If it cannot be retrieved it is likely not in the storage location. To prevent this message the index will need to be rebuilt and a new search and export performed.

Steps to verify an item can be retrieved from Storage:
 
Option 1:
(Can only be used if PreFetch Cache is disabled in DA Client - Configuration - Item Prefetch Cache)
 
1. Obtain the Discovered Item ID from the Discovery Accelerator(DA) customer database by running this query:
SELECT DiscoveredItemID FROM tblIntDiscoveredItems WHERE KVSSaveSetID = 'Copy and Paste the SavesetID from the event error here '
(This may return several numbers and any number can be used)

2. Open the DA client and select the Review tab

3. View the items from any case.

4. In the upper right corner of the screen, place the item number obtained in step 1 into the 'Item:' box and press enter

5. If the HTML rendering appears in the right pane, the item is in Storage and can be retrieved
 
 

Option 2: 
1. Open the Enterprise Vault(EV) browser search in the advanced mode

https://EVservername/EnterpriseVault/Search.asp?advanced=3

2. Select the correct Archive

3. In the Other Attribute option add lower case ssid in the Name: box and the SaveSet ID (Obtained from the event error) in the Value: box.
 
4. Once the item appears in the results screen, select the yellow envelope to the left of the message subject line. This action will open a session with Outlook to view the item. If the item appears, the item can be retrieved.
 

 

Was this content helpful?

Article Languages