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Article: 100021885
Last Published: 2018-04-10
Ratings: 6 2
Product(s): NetBackup
Problem
How to collect crash dump files on Windows 2008, 2008R2, 2012, 2012R2, etc...
Solution
Overview:
What happened to Dr. Watson in Windows 2008? Dr. Watson was replaced with Problem Reports and Solutions / Windows Error Reporting.
Troubleshooting:
During the course of NetBackup troubleshooting, it might be necessary to analyze why a NetBackup process has performed an Application Fault.
When an application produces a fault within Windows 2008 and newer, a .dmp file is not produced with the default Windows settings. You will need to configure the OS to produce and store .dmp files.
What happened to Dr. Watson in Windows 2008? Dr. Watson was replaced with Problem Reports and Solutions / Windows Error Reporting.
Troubleshooting:
During the course of NetBackup troubleshooting, it might be necessary to analyze why a NetBackup process has performed an Application Fault.
When an application produces a fault within Windows 2008 and newer, a .dmp file is not produced with the default Windows settings. You will need to configure the OS to produce and store .dmp files.
Solution:
For Windows 2008 and newer, follow these steps as per this Microsoft Article:
msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx
1. Launch Regedit
2. Navigate into
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3. Create a new
Key called
LocalDumps
4. Select LocalDumps and create three new entries:
A.
DumpFolder of type
REG_EXPAND_SZ give it a path value of
an existing folder where you want the crash dump files to appear when an event occurs.
B.
DumpCount of type
REG_DWORD give it a value of
decimal 10
C.
DumpType of type
REG_DWORD give it a value of
decimal 2
Note: No reboot is required to activate these keys.
Recreate the fault and provide these items to Veritas Support:
1. The crash dump files produced in the configured
DumpFolder
2. The OS Event Logs (also collectable via the NBSU utility)
3. The NetBackup Log file for the process which produced the fault
4. Any additional evidence requested by the Technical Support Engineer
2. The OS Event Logs (also collectable via the NBSU utility)
3. The NetBackup Log file for the process which produced the fault
4. Any additional evidence requested by the Technical Support Engineer
Note : If no Dump logs are created , issue is not related to the crash.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.